Job Overview:
Stride Logistics is seeking a Customer Support & Sales Coordination specialist with an Apparel /Clothing sector or any retail sector experienced persons (with a voice support experience is a must to clients in UK/Australia/US)
This role is critical to delivering Quiksilver products on time and in full, while maintaining financial accuracy and vendor satisfaction. You will play a key role in supporting a fast-growing, multinational apparel company based in New York City. Candidates with Customer support experience to US/Australia /UK clients & handled customers queries & have used tools Shopify, Gorgias, Loop Returns, Okendo, Klaviyo, Mailchimp are preferred especially from apparel or clothing or related industry.
What you will do
- Responsible for maintaining exceptional order book quality, including knowledge of EDI processes, bulk management, credit policies, and business reporting capabilities.
- Remain in constant communication with Sales Representatives and customers to provide best-in-class service levels.
- Follow policies and procedures to ensure the Sales team is notified of all issues or risks related to order quality before the requested delivery dates.
- Collaborate with Sales, Production, and Distribution/Logistics teams to deliver products on time and in full.
- Eager to learn all product lines, assortments, and key styles.
- Collaborate with the Accounting department to monitor and resolve credit issues.
- Work with the Production team to ensure any special ticketing requirements are handled at the factory level. Responsible for understanding all customer EDI, VAS, and compliance requirements.
- Enter RAs and credit memos resulting from shortages, customer accommodations, missed discounts, overages, and similar issues.
- Work closely with other Specialty and Key Account Sales Operations Coordinators.
- Work cross-functionally with all other departments as needed.
- Perform standard sales support tasks, including data entry for manual orders, order maintenance, order status updates, and reporting.
- Connect with Sales Management and Sales Representatives daily to resolve any outstanding requests.
- Monitor and respond promptly to all direct phone and email requests from customers.
You are the right fit if
- 3+ years retail and/or customer service experience
- Excellent written and verbal communication skills required
- Microsoft Office required; Excel proficiency a must
- Experience supporting EDI customers preferred
- Able to multi-task (Voice Support/Chat/email)
- Must be able to work well in a team and also be self sufficient
- Must enjoy a fast-paced environment with many demands
What we offer you
- Competitive compensation aligned with market benchmarks
- Opportunity to work with global clients and real-world business challenges
- Transparent, high-performance, and collaborative work culture
- Regular team engagement and recognition initiatives
Contact at 9901613648 or mail to [Confidential Information]
