Customer Support & Onboarding Intern Customer Support & Onboarding Executive

Function: Operations / Onboarding

Duration: 45-day paid internship → full-time offer for top performers

Stipend (internship): ₹10,000/month

Full-time CTC (on conversion): Up to ₹5 LPA

Location: HSR Layout, Bengaluru

Role Summary:

Own the end-to-end onboarding of new operators post-sales closure — Cashfree sub-merchant setup, dashboard configuration, and data input — and serve as the ongoing support point of contact for operators post go-live.

Key Responsibilities:

Collect KYC, bank details, and documentation from operators per onboarding checklist

Set up operators as sub-merchants on Cashfree, generate MIDs, verify settlement setup

Input property, room, pricing, and tenant data into the AUCUR operator dashboard

Coordinate with sales team on handoff and with operators to resolve onboarding blockers

Act as first point of contact for operator queries/issues post-onboarding

Update the onboarding tracker and flag delays/issues proactively

Requirements:

High attention to detail, comfortable with data entry and forms/KYC processes

Basic Excel proficiency

Good follow-up, coordination, and customer-facing communication skills

Prior ops/support/back-office internship experience is a plus