Position Summary: The Support Administrator is part of a team responsible for facilitating the accurate processing of cases and replacement part shipments. The support admin will assist our technical support center staff by handling escalation requests in regards to shipping, part numbers, case processing, and reimbursement inquiries. They will answer and resolve incoming requests from internal SolarEdge employees and customers via phone, email, and escalations.
**This position requires working exclusively in night shifts(US Time Zone) and Voice Support.**
Location: Bangalore, India
Duties and Responsibilities:
- Answer customer and internal calls regarding shipment status
- Proactive communication to customers regarding shipping delays/resolutions
- Follow-up on cases requiring more information from the customer
- Handle reimbursement inquiries/escalations/out of warranty
- Resolve shipment inquiries
- Create return shipping labels
- Coordinating with upper-level tech support colleagues on cases/shipments and ensuring accuracy/completion
- Complete part number updates/determine part number accuracy
- Communicate between the technical support center and other supporting departments
Requirements:
- Educational qualification: Any Bachelor's / Undergraduate Degree
- 1-3 years of experience in an Administrator, Processor, Customer Support, or similar role preferred
- Expert in customer service principles and practices
- Proficient in Excel and other Microsoft applications
- Advanced communication skills and the ability to stay calm in every situation
- Excellent accuracy with data entry and typing skills
- Knowledge of administration and clerical processes
- Ability to prioritize and manage several milestones and projects efficiently
- Strong analytical and problem-solving skills
What We Offer (Optional) :
- Competitive salary and benefits package.
- Opportunities for career growth and skill development.
- A diverse and inclusive work environment.
- Regular training and upskilling programs.
- Transportation and meal allowances for night shift workers.
SolarEdge recognizes its talented and diverse workforce as a key competitive advantage. Our business success is a reflection of the quality and skill of our people. SolarEdge is committed to seeking out and retaining the finest human talent to ensure top business growth and performance.
