Customer Success Specialist - US Market

Oracle

Noida

5-10 Years

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Posted 5 hours ago
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Job Description

Key Responsibilities:

Follow up via email and phone on Java SE Subscription renewal contracts.
For Direct Deals: Create Opportunity IDs, generate budgetary quotes, and book renewal deals.
Collaborate with the Java Sales Channel Support team for indirect deal processing.
Update forecasts and communicate status to Java Sales management.
Achieve quarterly sales quotas and proactively manage subscription renewals.
Build and maintain strong customer relationships, acting as the primary account manager for customers and partners.
Ensure accuracy and timely submission of licenses/maintenance renewal quotes.
Identify co-termination and reinstatement opportunities using an account management approach.
Plan and execute activities to exceed performance goals in the assigned territory.
Maintain accurate CRM records, forecasts, and activity logs for the assigned region.
Leverage cross-functional resources to meet customer needs efficiently.
Handle escalations effectively, providing timely solutions and follow-ups to ensure resolution.

More Info

Job Type:

Permanent Job

Industry:

Information Technology

Role:

Customer Service /Tech Support

Function:

Manufacturing/Engineering/R&D

Employment Type:

Full time

Open to candidates from:

Indian

About Company

Oracle

We’re a cloud technology company that provides organizations around the world with computing infrastructure and software to help them innovate, unlock efficiencies and become more effective. We also created the world’s first – and only – autonomous database to help organize and secure our customers’ data. Oracle Cloud Infrastructure offers higher performance, security, and cost savings. It is designed so businesses can move workloads easily from on-premises systems to the cloud, and between cloud and on-premises and other clouds. Oracle Cloud applications provide business leaders with modern applications that help them innovate, attain sustainable growth, and become more resilient. The work we do is not only transforming the world of business--it's helping defend governments, and advance scientific and medical research. From nonprofits to companies of all sizes, millions of people use our tools to streamline supply chains, make HR more human, quickly pivot to a new financial plan, and connect data and people around the world.

Job ID: 130146763

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