About Thalamus AI
Thalamus AI is an Agentic AI Proposal & RFP Software built for enterprises to streamline response management across RFPs, sales and security questionnaires, and complex proposals.
We help enterprises respond to RFPs using a verified knowledge layer and AI-native workflows. We're early, growing fast, and working with serious enterprise customers across North America.
Why This Role Matters
Our customers are not small businesses. They are enterprise teams running high-stakes proposal and revenue workflows. Adoption, trust, and outcomes matter more than features.
This role sits at the center of that. You'll work directly with customers in the US/ Canada, help them implement Thalamus into real workflows, and ensure they see measurable impact - faster responses, better accuracy, and higher win rates. This is not a support role.
This is customer ownership + product influence + real business impact.
What you'll do
- Own post-sale customer lifecycle for North America accounts
- Lead onboarding and implementation for new enterprise customers
- Work closely with proposal managers, sales teams, and operations leaders
- Drive product adoption across real workflows (not just feature usage)
- Act as the primary point of contact for customer queries, feedback, and success planning
- Identify expansion opportunities (upsell/ cross-sell) in collaboration with founders
- Translate customer workflows into product feedback for the engineering team
- Track usage, engagement, and outcomes to ensure customer success
- Support customers during critical RFP / proposal cycles when it matters most
What we're looking for
- 1-3 years of experience in Customer Success, Account Management, or post-sales roles in SaaS
- Experience working with US / North America customers (required)
- Strong communication skills - clear, structured, and confident in customer-facing situations
- Ability to understand workflows, not just features
- Comfortable handling enterprise stakeholders (proposal teams, sales leaders, operations)
- High ownership mindset - you don't wait for instructions
- Ability to work in US time zones from India
Nice to have
- Experience in AI SaaS or enterprise software
- Exposure to RFP tools, proposal workflows, or sales enablement platforms
- Experience working with mid-market or enterprise customers
- Familiarity with tools like Hubspot, Slack, Sharepoint or knowledge management platforms
Why join Thalamus AI
- Work directly with founders on product and customer strategy
- High ownership role with real visibility into customer impact
- Early-stage environment fast learning, fast growth
- Opportunity to shape how enterprise AI products are adopted
- Strong exposure to North American enterprise customers
Location/ Work Model
- Hybrid (Bangalore, Karnataka)
- Working hours aligned with US time zones
Equal Opportunity
Thalamus AI is an equal opportunity employer. We hire based on capability and potential - not background.
Learn more at https://thalamushq.ai/
