Customer Success Specialist

About Us:

We're a B2B SaaS HRTech company building an AI-powered talent platform that helps businesses hire, manage, and grow their people. From OKRs and performance reviews to employee engagement, career development, and AI-powered hiring, we brings key people processes together on one platform.

What we're looking for:

• 2 years of relevant experience in Customer Success preferably with a B2B SaaS/product company
• Exposure to US and/or Middle East markets is preferred
• Strong communication, relationship-building, and stakeholder management skills
• Ability to understand customer needs and translate them into product solutions
• Strong ownership and problem-solving mindset

What you'll do:

• Own and manage relationships with a portfolio of Global B2B customers
• Drive customer onboarding, product adoption, engagement, and retention
• Understand customer goals and ensure successful product implementation
• Conduct regular customer check-ins, business reviews, and product discussions
• Identify opportunities for upsell, cross-sell, and expansion
• Monitor customer health, usage, and satisfaction metrics
• Work closely with Sales, Product, and Support teams to resolve customer issues
• Act as the voice of the customer and share feedback with internal teams
• Drive renewals and ensure a strong overall customer experience

Location: HSR Layout

Timing: 10am-7pm