Resolute is a fast-growing email marketing agency based in Hyderabad, working with US-based clients. We help brands improve customer retention, campaign performance, and long-term growth through high-quality email marketing execution and strong client partnerships.
As we continue to expand, we are looking to hire a Customer Success Specialist to join our team and support clients through onboarding and ongoing operations.
What We're Looking For
- Prior experience of 36 years in Customer Success / Account Management / Client Services roles
- Strong exposure to client-facing environments, preferably in an agency or marketing services setup
- Experience in Email Marketing is a strong plus
- Comfortable working in the US shift
- MBA or any graduation with relevant client-facing experience
- Ability to work independently in a fast-growing team
Key Skills
- Client Relationship Building Strong relationship-building skills with a proactive approach
- Effective Communication Ability to translate technical concepts into clear client-friendly insights
- Project Management Manage multiple accounts and deliverables with strong coordination
- Ownership & Accountability Drive customer success post-sales
- Problem-solving Mindset Resolve client concerns by working with internal stakeholders
- Process Orientation Strong in prioritization, follow-ups, and execution
- Industry Curiosity Interest in email marketing trends and best practices
Key Job Responsibilities
- Serve as the main point of contact for assigned customer accounts
- Own client onboarding and transition into BAU operations
- Identify client pain points and drive resolutions with internal teams
- Manage multiple client projects while ensuring high-quality delivery
- Collect customer feedback and improve service delivery continuously
- Communicate service value clearly to support renewals and retention
- Work closely with Sales and Delivery teams for smooth execution
- Ensure every customer feels supported and set up for success
