Role Summary
We are looking for a motivated
Customer Success Executive with
23 years of experience to help onboard, guide, and support our customers. You will work directly with clients to ensure smooth adoption of the product, resolve issues quickly, and help them see continuous value from our platform.
Key Responsibilities
Assist new customers with product setup and onboarding
Conduct walkthroughs, training sessions, and help customers understand core features
Ensure customers complete onboarding milestones successfully
- Customer Support & Issue Handling
Serve as the primary contact for customer questions and support requests
Troubleshoot issues and coordinate with internal technical teams for resolution
Maintain timely and clear communication with customers
Build trusted relationships with assigned accounts
Monitor product usage and encourage adoption of key features
Share best practices to help customers achieve their goals
Identify Customers Who May Need Additional Support Or Attention
Gather product feedback and pass insights to the product and engineering teams
Assist in reducing churn by proactively addressing customer concerns
Required Skills
23 years of experience in Customer Success, Client Support, or Account Management (preferably in SaaS)
Strong communication and relationship-building skills
Ability to explain product features in simple, non-technical language
Experience using CRM/CS platforms (HubSpot, Intercom, Zendesk, Gorgias, Freshdesk, etc.)
Problem-solving mindset with attention to detail
Ability to manage multiple accounts and priorities
Good to Have
Experience working with
eCommerce platforms (Shopify, BigCommerce, WooCommerce, Magento)
Basic understanding of APIs, integrations, or web technologies
Familiarity with analytics tools like GA4, Mixpanel, or heatmap tools
Experience in a startup or fast-paced environment
