Customer Success Specialist

Role: Digital Adoption Consultant /Specialist

Location: HSR Layout, Bangalore (WFO 5 days)

Experience: 2+ years

Shift: Night shift :5 PM - 2 AM (Transportation provided)

What your role will look like:

• Work with global customers to identify target audience training needs and derive actionable insights to improve digital adoption.

• Consult, ideate, and propose optimal digital adoption solutions using the Product Ecosystem.

• Manage numerous projects, initiatives, and client engagements concurrently.

• Help develop standards and guidelines to ensure deliverable consistency and compliance across all projects.

• Review, analyze, and optimize solutions to increase digital adoption usage by end-users.

• Collaborate with cross-functional teams to deliver innovative solutions and enhance process efficiency for customers.

Why you will love this role:

• Opportunity to work directly with global customers and multinational stakeholders across diverse business applications.

• Access to specialized Product certification programs to foster continuous learning and professional growth.

• Dynamic and evolving work environment that encourages analytical problem-solving and innovation.

We would like you to bring along:

• 2+ years of experience in Instructional Design, Technical Writing, Customer Success, Account Management, or Software Development.

• Basic Understanding of HTML, CSS, JavaScript is mandatory.

• In-depth knowledge and proficiency in the Salesforce platform, including configuration, implementation, and troubleshooting.

• Strong learning appetite to become a certified expert on Products.

• Excellent communication and interpersonal skills with the ability to build relationships with multinational stakeholders.

• Comfort working in a dynamic environment with an analytical mindset to resolve bottlenecks and complex problems.

• Bachelor's degree in Computer Science or Information Technology