Customer Onboarding & Adoption: Guide new customers through a seamless onboarding process, ensuring successful integration with Zithara.AI's CRM and platform services.
Client Relationship Management: Serve as the main point of contact for assigned accounts, nurturing long-term relationships and driving customer satisfaction.
Platform Consultation: Assist clients in effectively utilizing the Zithara.AI platform, optimizing their CRM strategies to achieve business objectives.
Product Advocacy: Educate customers on best practices, features, and updates, helping them maximize their return on investment.
Collaboration & Support: Work cross-functionally with internal teams to address customer needs, resolve issues, and enhance overall customer experience.
Skills & Experience:Experience:
1+ years of experience in customer success, account management, or client support in a SaaS-based company (preferably CRM-related).
Background in B2B SaaS environments, with a focus on CRM, customer engagement, or marketing automation.
Technical Knowledge
Understanding of CRM platforms and customer engagement strategies.
Ability to analyze client needs and provide tailored solutions using Zithara.AI.
Client-Centric Skills
Strong relationship-building skills with a proactive and solution-oriented approach.
Ability to take ownership of customer accounts and drive customer success post-sales.
High empathy and problem-solving mindset to foster trust and collaboration.
Communication
Excellent verbal and written communication skills, capable of translating technical concepts into clear, client-friendly insights.
