Customer Success Specialist - Gujarati- Penang

We're Hiring – Gujarati-Speaking Customer Service Representative (Penang, Malaysia)

Are you fluent in Gujarati and English

Join our team in Penang and build a career in customer service with a global organization!

Job Overview:

We are looking for a Gujarati-speaking Customer Service Representative to handle customer inquiries via phone, email, and live chat, ensuring a seamless and positive experience for all customers.

Key Responsibilities:

• Manage customer queries in Gujarati and English across phone, chat, and email
• Assist with product/service-related questions, complaints, and technical issues
• Provide accurate information and timely solutions
• Document all interactions and update systems
• Escalate complex cases when necessary
• Meet performance targets while delivering excellent customer satisfaction

Qualifications:

• Bachelor's Degree (required)
• Fluency in Gujarati & English (spoken and written)
• Prior customer service/call center/BPO experience is an advantage
• Strong communication, problem-solving, and interpersonal skills
• Willingness to work on rotational shifts (including weekends/public holidays)
• Must be in, or willing to relocate to, Penang, Malaysia

Why Join Us

• Competitive salary and benefits
• Multicultural, supportive work environment
• Training and career development opportunities