We're Hiring – Gujarati-Speaking Customer Service Representative (Penang, Malaysia)
Are you fluent in Gujarati and English
Join our team in Penang and build a career in customer service with a global organization!
Job Overview:
We are looking for a Gujarati-speaking Customer Service Representative to handle customer inquiries via phone, email, and live chat, ensuring a seamless and positive experience for all customers.
Key Responsibilities:
- Manage customer queries in Gujarati and English across phone, chat, and email
- Assist with product/service-related questions, complaints, and technical issues
- Provide accurate information and timely solutions
- Document all interactions and update systems
- Escalate complex cases when necessary
- Meet performance targets while delivering excellent customer satisfaction
Qualifications:
- Bachelor's Degree (required)
- Fluency in Gujarati & English (spoken and written)
- Prior customer service/call center/BPO experience is an advantage
- Strong communication, problem-solving, and interpersonal skills
- Willingness to work on rotational shifts (including weekends/public holidays)
- Must be in, or willing to relocate to, Penang, Malaysia
Why Join Us
- Competitive salary and benefits
- Multicultural, supportive work environment
- Training and career development opportunities
