About Gladful:
A Shark Tank-funded, fast-growing D2C food brand in India. We make healthy breakfast and snack products, with a strong focus on kids. We sell through our website, marketplaces, and quick commerce platforms.
Website: www.gladful.in
Instagram: instagram.com/be.gladful
Location: Gurgaon Sector 51 or Sector 75
Work from office only
Salary: 25,000 to 30,000 per month
Work Type: Full-time
About the Role
You will be the first point of contact for our customers. You will handle queries, resolve issues, and ensure every customer has a smooth post-purchase experience. You will work closely with operations, warehouse, and marketing teams.
This role suits someone who is calm, organized, and customer-focused.
Key Responsibilities
- Handle customer queries via WhatsApp, email, chat, social media, and phone
- Support customers with orders, delivery updates, returns, and refunds
- Coordinate with warehouse and logistics partners for timely resolution
- Track and manage RTO, NDR, and courier escalations
- Verify COD orders when required
- Follow up on open tickets until closure
- Maintain accurate records in CRM and trackers
- Share customer feedback with internal teams
- Ensure polite, clear, and solution-oriented communication
Order and Operations Support
- Process and monitor orders from Shopify and marketplaces
- Ensure no order is missed or delayed
- Handle issues like wrong items, damaged parcels, or missing products
- Raise and track courier tickets
- Support refund and exchange workflows
Requirements
- Graduate in any discipline
- 0 to 2 years of experience in customer support or e-commerce operations
- Freshers with strong communication skills can apply
- Good spoken and written English and Hindi
- Comfortable with calls, chat, and email support
- Basic knowledge of Excel or Google Sheets
- Familiarity with any CRM, Shopify or WhatsApp Business is a plus
- Experience in D2C, FMCG, or consumer brands is preferred
Skills We Look For
- Clear and confident communication
- Strong problem-solving ability
- High attention to detail
- Good follow-up and coordination skills
- Ability to handle pressure calmly
- Ownership mindset
- Willingness to learn new tools and processes
Why Join Gladful
- Work with a fast-growing, Shark Tank-funded brand
- Learn D2C operations from the ground up
- High exposure to real business challenges
- Opportunity for growth and role expansion
- Young, driven, and collaborative team
