Customer Success Specialist

Company Description getgabs helps brands transform how they connect with their audiences using the official WhatsApp Business API. The platform is designed to drive 30–50% revenue growth by enabling greater reach, higher conversions, and more efficient customer engagement. Businesses use getgabs to build personalized, scalable messaging experiences that support sales and marketing goals. The company focuses on delivering measurable results and empowering teams to run high-impact communication campaigns.

Role Description This is a full-time, on-site Customer Success Specialist role based in Jaipur. The Customer Success Specialist will support customers throughout their lifecycle, from onboarding and product training to ongoing guidance on best practices for using the WhatsApp Business API. In this role, you will respond to customer inquiries, troubleshoot issues, and collaborate with internal teams to resolve product or service concerns. You will monitor account health, identify opportunities to improve customer satisfaction, and proactively suggest features or workflows that can help customers achieve better results. You will also document customer interactions, collect feedback, and contribute to process improvements that enhance the overall customer experience.

Qualifications

• Strong focus on Customer Service and Customer Support, with experience handling inquiries, resolving issues, and building long-term relationships.
• Proven ability to drive Customer Satisfaction, including managing expectations and following through on commitments.
• Excellent Communication skills, both written and verbal, with the ability to explain technical or product-related concepts in clear, simple terms.
• Solid Analytical Skills to interpret usage data, identify trends, and recommend actions that improve customer outcomes.
• Experience with CRM or customer support tools and basic familiarity with messaging or SaaS platforms is preferred.
• Ability to work on-site in Jaipur, collaborate with cross-functional teams, and manage multiple customer accounts at once.
• Bachelor's degree in Business, Communications, Information Technology, or a related field, or equivalent practical experience.
• Prior experience in a customer-facing role within a tech, SaaS, or digital communication environment is an advantage.