Location: Chennai / Mumbai
Experience: 13 Years
Employment Type: Full-Time
Joining: Immediate Joiners Preferred
About SANeForce
SANeForce is a
SaaS-based CRM and Sales Force Automation (SFA) platform that enables organizations to manage sales operations, field force productivity, customer engagement, and real-time analytics through configurable and scalable CRM modules.
Role Summary
We are looking for a
Customer Success Specialist / Executive who will act as a key point of contact for customers. The role focuses on product adoption, customer engagement, retention, and issue resolution for our SaaS and CRM solutions.
The ideal candidate should have hands-on experience working with CRM tools, SaaS products, customer onboarding, and support coordination, and will ensure customers derive maximum value from the platform.
Key Responsibilities
- Manage end-to-end customer success lifecycle including onboarding, training, adoption, and retention
- Act as the primary point of contact for assigned customers
- Conduct product demos, onboarding sessions, and user training for SaaS/CRM platforms
- Coordinate with Support, Product, and Engineering teams for issue resolution
- Monitor customer usage, engagement, and adoption metrics
- Proactively identify risks to adoption or retention and drive corrective actions
- Capture customer feedback and contribute to product improvement initiatives
Required Skills & Qualifications
- 13 years of experience in Customer Success, SaaS Support or CRM Support
- Strong understanding of SaaS-based products, CRM platforms, Sales Force Automation (SFA), etc.
- Experience working with SaaS-based and B2B products
- Ability to explain product features to both technical and non-technical users
- Strong communication, presentation, and stakeholder management skills
- Familiarity with ticketing systems, SLAs, and escalation handling
- Customer-first mindset with strong problem-solving abilities
Preferred Experience
- Exposure to CRM platforms such as Salesforce, Zoho CRM, HubSpot, Freshsales, or similar tools
- Hindi-speaking candidates are an added advantage
Why Join SANeForce
- Work on a scalable, enterprise-ready CRM platform
- Hands-on exposure to CRM, SFA, and Field Force Automation modules
- Opportunity to grow into Product Consulting, Account Management, or Customer Success Leadership roles
- Fast-growing SaaS environment with high ownership and impact
