Job Description
Role Purpose
To provide backend execution, tele-sales support, and system enablement to the Sales team, ensuring smooth shipment execution, customer coordination, and service reliability for AMD and BOM stations.
Key Responsibilities
Backend Execution Support: Manage post-booking execution, space follow-ups, upliftment, and coordination with stations and HQ teams.
Tele-Sales & Customer Engagement: Support sales via tele-sales, rate sharing, follow-ups, and customer reactivation.
Escalation & Issue Management: Handle shipment delays, irregularities, and customer escalations.
System Learning & Customer Training: Learn Teleport core systems and train customers on system usage.
Shipment Acceptance & Compliance: Coordinate shipment acceptance approvals and SOP adherence.
Key Requirements
3-6 years experience in air cargo/logistics.
Experience in backend sales support or tele-sales.
Strong communication and coordination skills.
Why this role is critical
This is a backfill role required to maintain service stability, protect revenue, and support AMD's high-frequency operations and BOM growth.
