Customer Success & Product Specialist
Location: Noida, Sector 1
Eligibility: Law graduates interested in a career in Legal Tech
Experience: Minimum 1 year preferred; however, fresh law graduates with a strong interest in legal tech are also welcome to apply.
Job Description
We are looking for motivated law graduates to join our team as Customer Success & Product Specialists. This role combines client support, product understanding, and product coordination. As part of the Customer Support &Product Team, you will ensure clients have a smooth experience using our legal tech products while also contributing directly to ongoing product improvements.
Key Responsibilities
Client Support & Relationship Management
- Serve as the primary point of contact for clients.
- Provide timely assistance, maintain strong client relationships, and ensure overall satisfaction.
Solution Delivery
- Understand client needs and workflows.
- Offer suitable solutions and ensure smooth resolution of client questions, issues, or requests.
Cross-Selling, Upselling & Renewals
- Identify opportunities to introduce additional products or features.
- Support and drive contract renewals to enhance client retention.
Product Expertise
- Develop a strong understanding of our SaaS-based legal tech products.
- Guide clients on product features, usage, and best practices.
Feedback Collection
- Gather client feedback, identify recurring themes, and use these insights to drive product improvements as part of the product team.
Client Onboarding & Training
- Conduct onboarding sessions, product demos, and training for new and existing users.
Performance Tracking
- Monitor client usage patterns, adoption levels, and potential concerns.
- Take proactive steps to address issues before they escalate.
Product Coordination & Management
- Document client issues, feature requests, and feedback clearly.
- Prioritize client-driven needs and collaborate internally to support enhancements.
- Contribute to improving product usability, workflows, and overall customer experience.
Requirements
- Law graduates (LLB/LLM) with strong interest in legal technology.
- Strong communication and interpersonal skills.
- Analytical mindset with ability to understand client workflows and identify gaps.
- Customer-first attitude with good relationship management skills.
- Ability to work collaboratively within the product team and across supporting teams.
- Prior experience in client servicing, product support, or legal research is an advantage but not mandatory.
