Job Description
Dreamtime Learning is Hiring: Junior Customer Success / Parent Support Executive – WFO
Work Location: Hyderabad (RAD, Madhapur)
Working Days: Monday to Saturday (9:45 AM – 6:45 PM)
Salary: 360000 to 4 LPA (including PF )
Positions: 1
Immediate Joiners Required
Laptop is Mandatory (BYOD)
Role Overview
We're looking for a junior customer success executive to support parents and students throughout their learning journey. This role requires excellent communication skills, a customer-first approach, and a willingness to collaborate with internal teams to deliver a smooth experience.
Requirements
1–2 years of customer service experience (Education sector preferred)
Calling experience is mandatory
Good communication skills and a helpful attitude
Basic knowledge of tools like Zoho Desk is a plus
Freshers with excellent communication skills may also apply
Key Responsibilities
Assist in fee payment follow-ups
Support onboarding of students and parents
Coordinate with academic, sales, and ops teams
Guide parents and students on processes
Help with student kit coordination and delivery tracking
Handle parent queries via calls and virtual meetings
Maintain basic reports and documentation
she had to go at least 2 to 3 times Hub (Jubilee Hills).
Desired Skills
Good spoken and written English
Friendly, calm, and professional on calls
Quick learner with tech adaptability
Team player with strong follow-up skills
Interested candidates can share their CV at [[Confidential Information]].
Contact: +91 9966099521
