Customer Success Officer (Front Desk)

We are Hiring: Customer Success Officer (Front Desk) in Pune, India

Company overview: StudyNet is an award-winning Australian-owned and AI-based service provider that exclusively focuses on student placement to Australian institutions. With almost 16 years of experience and partnerships with over 26 Australian universities, StudyNet has established itself as a trusted leader in the industry.

What you'll do:

The Front Desk Team is responsible for managing student experience, appointment coordination, reception management, and feedback collection to ensure smooth operational support and high service standards.

Key Responsibilities

• Handle inbound and outbound communication professionally.
• Coordinate and confirm student appointments.
• Welcome and assist students during office visits.
• Ensure smooth appointment attendance and follow-up.
• Collect and maintain student feedback records.
• Coordinate with counselors and operational teams.
• Maintain accurate records and reporting.
• Support walk-in students and provide service guidance.
• Deliver excellent customer service and hospitality.
• Ensure every student receives professional assistance.
• Maintain organized records and communication logs.
• Support continuous service improvement through feedback analysis.

What we're looking for:

• Candidate Must Be Minimum Graduate
• Skills Required: Communication in English, Attention to details, Hardworking and Passionate, Punctual,
• 1 to 3 year(s) Experience
• The applicants should have experience in the following business area(s):
• contact center or customer service role

• Position& Time: Full time (Monday-Friday 9 am-6 pm)