Job Title: Customer Success Manager
Company: Zigment.ai
Location: HSR Layout
Experience: 2-6 years (flexible based on depth of SaaS CSM experience)
Role Overview
The Customer Success Manager at Zigment.ai will be responsible for owning and growing long-term client relationships, ensuring customers realize measurable value from the platform, and acting as a trusted partner across their lifecycle.
This role is primarily relationship- and account-led , with a secondary focus on technical solutioning to support adoption, optimization, and use-case alignment in collaboration with internal product and engineering teams.
Key Responsibilities
Customer Relationship & Account Management
- Own end-to-end customer relationships post-onboarding, serving as the primary point of contact for assigned accounts
- Build strong, consultative relationships with key stakeholders, including business owners, marketing leaders, and operations teams
- Drive customer retention, expansion, and advocacy by proactively identifying risks, opportunities, and value-creation moments
- Conduct regular check-ins, QBRs, and strategic reviews to align Zigment.ai's outcomes with customer business goals
- Understand customer KPIs and success metrics; ensure measurable ROI and clear value communication
- Manage renewals and upsell/cross-sell opportunities in collaboration with Sales and Leadership
- Act as the internal voice of the customer, translating feedback into actionable insights for Product, Engineering, and Marketing teams
- Handle escalations with maturity and ownership, ensuring timely resolution and high customer satisfaction
Technical Solutioning & Product Enablement
- Develop a working understanding of Zigment.ai's platform, AI capabilities, integrations, and data workflows
- Support customers with solution design, feature enablement, and use-case mapping aligned to their objectives
- Assist with onboarding, configuration guidance, and adoption best practices (not hands-on engineering)
- Collaborate with Product and Engineering teams to troubleshoot issues and design scalable solutions
- Help customers understand new features, releases, and roadmap direction through demos and walkthroughs
- Translate technical concepts into clear business value for non-technical stakeholders
Key Skills & Competencies
Must-Have
- Strong experience in Customer Success / Account Management within B2B SaaS or tech platforms
- Proven ability to manage multiple accounts while maintaining high relationship quality
- Excellent communication, stakeholder management, and presentation skills
- High ownership mindset with strong follow-through and accountability
- Ability to understand business problems and align them with product solutions
- Experience working cross-functionally with Sales, Product, and Engineering teams
Why Join Zigment.ai
- Opportunity to work with a fast-growing AI-driven product company
- High-impact role with direct ownership of customer outcomes
- Exposure to cutting-edge AI solutions and enterprise customers
- Collaborative culture with strong product and leadership access
