Customer Success Manager

Company Description

Vrinsoft Technology Pvt Ltd is recognized as the No.1 Mobile App Development Company in India, with a commitment to client success for over 15 years. Our team of over 200 professionals, including India's top 1% expert resources, delivers reliable solutions to clients worldwide, including the USA, UK, Canada, Australia, Germany, and the UAE. We specialize in AI/ML, Digital Transformation, Flutter, React, Custom Apps, and more, with recognition and high ratings on various platforms such as Clutch, GoodFirms, and Upwork. Our focus is on developing mobile applications for businesses of all sizes, ensuring a smooth and effective app development experience.

Experience : 7+ Years,

Proven experience of working in IT Service,

Immediate Joiners Preferred,

Preferred Location : Ahmedabad Gujarat.

Role Description

This is a full-time on-site role for a Customer Success Manager located in Ahmedabad. The Customer Success Manager will be responsible for ensuring customer satisfaction, fostering customer retention, and building strong customer relationships. Day-to-day tasks include managing customer inquiries, providing problem-solving solutions, executing customer success strategies, and collaborating with other teams to enhance overall client satisfaction.

We at Vrinsoft are looking for a Customer Success Manager. Ideal candidate will play a major role in Operational and Technical support to assigned portfolio of clients and support them at every single stage and focus on building long-lasting professional relationships

What we are looking for:

Strong Personality

Good Communication Skill

Customer centric with analytical skills

Develop strong bonds with clients

Build Trust and Transparency with Clients

Good Interpersonal skills, ability to coordinate with internal departments for delivering on customer needs

Evaluate and Analyze customer needs

Acts as customer Advocate

Past experience in cross sell/Upsell

Technical background ( BE/MCA) will be an advantage

Process driven, Ability to manage recurring business, onboarding new clients

Qualifications

• Skills in Customer Satisfaction and Customer Service
• Proficiency in Analytical Skills and Problem-solving
• Experience in Customer Retention and Relationship Building
• Excellent written and verbal communication skills
• Ability to work effectively in a collaborative team environment
• Experience in the IT or mobile app development industry is a plus
• Bachelor's degree in Business Administration, Marketing, or related field