We are seeking a proactive and customer-focused Customer Success Manager to join our growing team. As a CSM, you will be the key point of contact for our clients, ensuring a seamless post-sales experience, driving product adoption, and building strong, long-term relationships.
Responsibilities
- Own customer onboarding, training, and engagement for B2B SaaS products.
- Act as the voice of the customer internally, working with product and support teams.
- Ensure product adoption and track usage metrics to maximize customer satisfaction.
- Identify upsell/cross-sell opportunities in collaboration with the sales team.
- Manage client relationships through regular check-ins, QBRs, and renewal cycles.
- Handle customer queries, troubleshoot issues, and ensure timely resolution.
- Maintain CRM records and documentation of interactions and feedback.
Requirements
- Bachelor's degree in Business, Technology, or a related field.
- 6months-2 years of experience in customer success, account management, or client servicing (preferably in a B2B SaaS environment).
- Excellent communication and interpersonal skills.
- Strong problem-solving ability and customer-first mindset.
- Proficient in using CRM tools and customer success platforms.
- Ability to work in a fast-paced, team-oriented environment.
This job was posted by Simran Chugh from Togopool.
