Customer Success Manager

Teamware Solutions

Bengaluru, India

7-9 Years

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Job Description

Role: Customer Success Manager
Experience :7+ years of SaaS experience driving customer retention, revenue growth, and strategic account management.
Location: remote
Proven expertise in renewals, onboarding, product adoption, churn reduction, and upsell/cross-sell execution.
Experienced in managing high-value ARR portfolios, leading cross-functional initiatives, conducting QBRs, and aligning customer success strategies with business outcomes to maximize long-term value and Net Revenue Retention (NRR).
TECHNICAL SKILLS:
Skills
Stakeholder Management
Upsell/Cross-sell
Renewals
Strategic Planning
Project Management
Churn Mitigation
SQL
Integration Consultant
Net Revenue Retention (NRR)
Onboarding
Escalation Management
Customer Retention
Tools
Jira
Hubspot
Freshdesk
Postman
Power BI
Firebase

Roles and Responsibilities:

Customer Success Manager

Led a team of 5 Customer Success Associates/Sr. Associates, supporting customers across India, EMEA and APAC while ensuring consistent service delivery.
Owned 60+ customer accounts with a portfolio ARR of ₹30–40 million, driving renewals and long-term adoption. Reduced onboarding timelines by 20% through standardized workflows and improved touchpoint planning.
Sustained 95% customer retention through proactive engagement and structured success plans. Achieved 15% revenue growth through strategic account management and upselling initiatives.
Drove QBR/EBR execution and ROI-focused discussions, strengthening executive alignment and renewal readiness.
Built customer journey frameworks, onboarding flows, and escalation processes from the ground up, improving operational efficiency.
Partnered with Product and Engineering to relay customer feedback, contributing to multiple product enhancements.

More Info

Job Type:

Permanent Job

Industry:

Other

Function:

Customer Success Management

Employment Type:

Full time

About Company

Teamware SolutionsJob Source: www.linkedin.com

Job ID: 147370525

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Last Updated: 13-05-2026 06:08:47 PM

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