Position: Customer Success Manager
Location: Mumbai (Andheri/ Thane)
Job: WFO
No of Positions: 1
Year of Experience: 4-8 Years
The Cloud Customer Success Manager will be responsible for managing the contract renewal process, pipeline and supporting the overall Customer Success goals for the Cloud business.
Role
The Cloud Customer Success Manager will be responsible for managing the contract renewal process, pipeline and supporting the overall Customer Success goals for the Cloud business.
The Cloud Customer Success Manager is expected to work closely with the Sales, Support, TAM and Consulting teams for add-on business and process improvements. This role builds consultative relationships, understands products & services and has a key technical understanding of the cloud offerings. Beyond direct interaction with our customers, this individual will work with internal business units to ensure customer needs are being met in a timely manner. To succeed in this role, this individual must have an intense focus on customer success with strong influence abilities.
Focus Areas:
- Develop a strong technical understanding of all Strategy products
- Conduct business development through lead generation and qualification for Cloud accounts by collaborating with CSM/TAM and Support to identify technical requirements, buying influences, and project scope for services and implementations
- Assist in the creation and support of selling Cloud as a self-service offering
- When necessary, work closely with Strategy Account Executives, and Strategy Resellers on cloud renewals in developing and managing Cloud opportunities, contributing through the duration of the sales cycle
- Maintain Cloud Renewal Opportunities and the quote system, and track all Cloud revenues
- Provide weekly updates to Strategy Cloud Management on individual activity
- Qualifications
Required Experience and Skills:
- Motivation, Innovation, Passion, Integrity, Teamwork, Customer-Focus.
Eligibility Criteria:
- Bachelor's degree with 3 to 4 years of relevant experience
- Prior business development experience required
- Understanding of Enterprise Software Services
- Excellent verbal and written communication skills
- Willing to work in a fast-paced dynamic environment
- Goal-oriented, highly confident, self-motivated
- Excellent organizational skills
- Adaptable to new challenges
- Self-starter with an ability to identify areas for improvement
- Client-focused attitude a customer advocate
- Understanding of packaged application software implementation practices
