We are seeking an experienced and dynamic Customer Success Manager to join our team. In this role, you will play a critical part in driving customer satisfaction, retention, and growth by ensuring our clients achieve their desired outcomes. As a key link between our customers and our organization, you will lead initiatives to enhance the customer experience, nurture long-term relationships, and maximize the value of our offerings.
Key Responsibilities:
- Develop and maintain strong relationships with customers to ensure satisfaction and retention.
- Serve as the primary point of contact post-sale, ensuring seamless onboarding and implementation.
- Actively engage with customers to understand their needs, challenges, and goals.
- Driveproduct adoption and identify upselling and cross-selling opportunities.
- Act as thevoiceof the customer, sharing feedback with internal teams to improve products and services.
- Analyze customer data to assess health scores and implement strategies to address potential churn risks.
- Collaborate cross-functionally with Sales, Product, and Support teams to deliver exceptional service.
- Lead customer business reviews and ensure consistent communication of value delivered.
Skills and Qualifications:
- Experience in leading customer-facing organizations with a proven track record of managing and growing accounts.
- Strongpersuasion, negotiation, and consensus-building skills.
- Acombinedbackground in post-sale and sales functions is highly desirable.
- Deepunderstanding of recurring revenue business models and their value drivers.
- Analytical and process-oriented mindset with the ability to derive insights from data.
- Demonstrated passion for customer empathy, revenue growth, and delivering results.
- Excellent communication and presentation skills to convey complex ideas effectively.
- Enthusiastic, creative, and inspiring leadership qualities.
- Bachelor's degree (preferably in Computer Science, Business, or related field).
Preferred Qualifications:
- Familiarity with CRM and customer success platforms.
- Experience working in US shift timings or with international clients.
- Preferred work timings (6:30PM to 4:30 PM)
- Aproactive approach to learning and adapting to new challenges.
