Ensure every customer gets value from day one. Drive retention, expansions, and product feedback loops.
- Onboard new customers and drive adoption across their finance and operations teams
- Monitor customer health and intervene proactively before churn signals appear
- Own renewals and identify expansion opportunities within existing accounts
- Serve as the voice of the customer inside the product and engineering teams
- 2+ years of customer success or account management in a B2B SaaS company
- Strong empathy and communication skills — you like solving problems for people
- Comfortable discussing accounting and operations workflows with business users
- Data-driven approach to managing customer health and success metrics
- Experience with ERP, accounting, or fintech products
- Familiarity with Indian SME or mid-market business operations
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