Customer Success Manager

About the Company

Spyne is revolutionizing automotive retail with Generative AI—and we're moving at lightning speed. We started with a simple but powerful idea: Use AI to help dealers sell cars online faster. Today, we're building the world's first AI-powered automotive retail ecosystem, transforming how 350K+ dealers market and sell vehicles across the Globe. Backed by $16M from Vertex Ventures, Accel, and top investors, we're scaling like craz: 5X revenue growth in 15 months—now gunning for 3-4X more this year. Launched industry-first AI Image & 360° solutions. Expanding aggressively in the US & Europe. Next up A full GenAI Automotive Retail Suite.

Read more about us:

• Studio AI Product - Link
• Vini AI Teaser - Link
• Spyne New Office - Link
• Series A Announcement: Spyne raises $16 Million - Link
• Spyne secures funding for US Expansion! - Link

About the Role

We're not looking for a typical Customer Success Manager. We're looking for a Strategic Operator — someone who can think like a consultant, act like a founder, and sell like a business owner. You'll own a book of business across the US & Europe — driving adoption, solving tough problems, and growing revenue. You'll be the CEO of your accounts: every internal team (Product, AI, Tech, and Ops) exists to help you deliver success to your customers. This is a revenue ownership role — not support, not relationship management. You'll be responsible for renewals, upsells, and overall account health, backed by deep collaboration with the rest of Spyne.

Responsibilities:

• Own Your Book of Business
• Run your accounts like a business, drive adoption, retention, and expansion
• Be accountable for renewals, upsell revenue, and account profitability
• Create strategic account plans that define success metrics and measurable ROI
• Diagnose and troubleshoot complex customer issues — often with limited context
• Collaborate with Product, Tech, and AI teams to design sustainable solutions
• Convert customer insights into product and process improvements
• Drive Growth and Advocacy
• Build relationships with dealership GMs and executives across the US & EU
• Turn customers into long-term advocates through consistent value delivery
• Spot white-space opportunities for expansion and lead them like a sales owner
• Lead with Ownership
• Operate as the single-threaded owner of your accounts — no handoffs, no silos
• Drive internal alignment to make things happen for your customers
• Take pride in being the voice of the customer within Spyne

Qualifications

• 3–6 years of experience in customer-facing roles: Consulting / Pre-sales / SaaS Success / Account Management
• Tier-1 / Tier-2 Engineering or MBA background (IIT, BITS, NSIT, IIMs, ISB, MDI, NMIMS, etc.)
• Proven track record of managing and growing customer accounts
• Strong problem-solving and analytical mindset
• Excellent communication and executive presence — comfortable talking to CXOs & GMs
• Hunger to learn fast, move fast, and own outcomes end-to-end
• Willingness to work US hours (7 PM–4 AM IST) with global clients

Required Skills

• Strong problem-solving and analytical mindset
• Excellent communication and executive presence
• Hunger to learn fast and own outcomes

Preferred Skills

• Experience in consulting or pre-sales
• Background in SaaS success or account management