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Customer Success Manager | SaaS - Seed funded

Michael Page
Bengaluru, India
3-7 Years
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  • Posted 5 days ago
  • Be among the first 10 applicants
Early Applicant

Job Description

  • Work with Innovative Technology
  • High Impact & Ownership

Job Description

Customer Onboarding & Implementation



  • Lead onboarding for new customers and ensure a smooth transition from sales to post-sales.


  • Guide customers through implementation, configuration, and early product adoption.


  • Ensure customers achieve their first value milestone quickly.



Customer Relationship Management



  • Build and maintain strong relationships with key stakeholders.


  • Act as the primary point of contact for customer success and ongoing engagement.


  • Conduct regular check-ins, business reviews, and success planning sessions.



Product Adoption & Value Realization



  • Monitor customer usage and proactively drive product adoption.


  • Identify opportunities to improve customer outcomes and efficiency.


  • Share best practices and provide guidance on product capabilities.



Retention & Expansion



  • Manage renewals and help drive account expansion opportunities.


  • Identify upsell or cross-sell opportunities and collaborate with the sales team.


  • Proactively mitigate churn risks by addressing customer concerns early.



Customer Advocacy



  • Gather product feedback and communicate insights to product and engineering teams.


  • Encourage satisfied customers to participate in case studies, testimonials, and reference programs.



Issue Resolution



  • Coordinate with support and technical teams to resolve customer issues efficiently.


  • Ensure high customer satisfaction and timely resolution of concerns.

The Successful Applicant



  • 3-7 years of experience in Customer Success, Account Management, or Client Services.


  • Experience working with SaaS products or technology platforms.


  • Strong stakeholder management and relationship-building skills.


  • Excellent communication and presentation skills.


  • Ability to understand technical concepts and translate them into business value.


  • Experience managing enterprise or mid-market customers.

What's on Offer



  • Competitive compensation and performance incentives


  • Opportunity to work with cutting-edge SaaS technology


  • Collaborative and fast-growing team environment


  • Career growth in customer success and strategic account management

More Info

Job Type:
Permanent Job
Function:
Customer Success
Employment Type:
Full time

About Company

Michael Page

Michael Page has five decades of expertise in professional services recruitment. We were established in London in 1976, and over this period we've grown organically to become one of the best-known and most respected consultancies, with an office network spanning six continents.
While size has its advantages, it doesn't define us - the nature of our organic growth means that each new office is integrated into the region that it serves. It also means that as an employer looking to hire, or as a candidate aiming to grow your career you have the best of both worlds&#x3B; a team that understands the market and geography you operate in, plus the resources and expertise of an international network at your disposal.

Job ID: 144164465

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Last Updated: 15-03-2026 06:54:46 PM
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