Job Description
- Role: Customer Success Manager
- Location: Remote
- Employment Type: Full-time
Compensation: Competitive salary commensurate with experience, qualifications, and location. Indicative range: $75,000 – $120,000 (USD equivalent), plus benefits.
Role Overview
We are hiring a Customer Success Manager to drive adoption, retention, and growth across a portfolio of customers. The role is part trusted advisor, part project manager — making sure customers get value from the product and renew because of it.
Key Responsibilities
- Own a portfolio of customer accounts post-sale, focused on adoption and retention
- Run quarterly business reviews and align product use to customer business outcomes
- Drive product adoption through training, onboarding, and ongoing enablement
- Identify expansion opportunities and partner with sales to close them
- Monitor account health metrics and intervene proactively on at-risk accounts
- Collect customer feedback and feed product insights to internal teams
Required Skills and Qualifications
- 3+ years in customer success, account management, or consulting
- Track record of driving renewals and expansion in a B2B SaaS environment
- Strong commercial instincts and comfort having business-outcome conversations
- Hands-on with customer success platforms (Gainsight, ChurnZero) and CRM
- Excellent written and verbal communication and executive presence
- Empathy for customers and bias for proactive engagement
What You'll Bring
- Patience, empathy, and a genuine interest in helping people solve problems
- Clear written communication and a calm tone under pressure
- Strong attention to detail and follow-through on every interaction
- Comfort working asynchronously across time zones
What We Offer
- Fully remote, flexible work hours
- Performance-based bonus structure
- Annual learning & development stipend
- Health and wellness benefits (varies by location)
- Opportunity to work on high-scale, real-world impact projects
Equal Opportunity Statement
This is an equal opportunity role. Applications are welcomed from all qualified individuals regardless of race, color, ethnicity, nationality, gender, gender identity or expression, sexual orientation, age, religion, disability, marital status, or any other characteristic protected by applicable law. All hiring decisions are based solely on qualifications, skills, and demonstrated ability.
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