Customer Success Manager

About the Company:-

RDash is YCombinator and Stellaris Funded (Series A) startup in the construction tech space with 300 enterprises onboard in India and Middle-East. Rdash is one of the fastest growing SaaS products in this category to touch $2Mn ARR in 18 months. Product Video: https://www.youtube.com/watchv=rVZeIRsgHOo

We focus on Mid-Market and Enterprise customers proactively. Notable Customers:

EPC/Construction: Semac, Ramco, Synergy Infra +50 Customers

Developers: Danube, Union Properties, Metro Buildtech, Meghe Developers +30 Customers

Fitout: Simpliwork, iSprout, Shark Shopfit, Ambience Interior +150 customers

Retail/Offices: ICICI Bank, Amazon, Shopper Stop, Concentrix, AU Bank, Vijay Sales +25 Customers

Marketplaces: LivSpace, JSW Homes

Others: MEP contractors, Furniture Factories etc.

We are currently on the 1-100 million ARR journey in SaaS and looking for team-players to take charge of all things sales as we scale to new heights. At RDash, we value innovation, collaboration, and ownership; and we believe in empowering our teams to go the extra mile to solve problems for our customers.

Job Description:-

4-6 years of overall experience in project management, client handling, and business growth

(Preferably within construction, interior design, real estate tech, or B2B SaaS)

Key Responsibilities

• Drive new client acquisition for construction, interior, and enterprise SaaS clients
• Identify, pitch, and close opportunities in collaboration with the sales and leadership teams
• Upsell and cross-sell products/modules/services to existing clients to increase account value
• Build a strong regional pipeline and contribute directly to revenue targets
• Own long-term relationships with builders, contractors, interior firms, and enterprise SaaS clients
• Handle escalations, renewals, expansions, and strategic account growth.
• Ensure smooth onboarding, implementation, and adoption of SaaS solutions for construction/interior clients.
• Align project scope, timelines, and deliverables with client expectations
• Work closely with tech, product, and operations teams to resolve delivery challenges
• Own P&L for clients
• Maintain strong communication with clients, internal teams, and senior stakeholders
• Strong understanding of construction and interior project workflows
• Comfortable working with tech platforms, dashboards, and project management tools

Required Skills & Competencies

• Strong Analytics with experience in upselling and account expansion
• Proven experience in enterprise client handling
• Excellent leadership and team management skills
• Solid financial understanding with P&L ownership
• Strong negotiation, presentation, and communication skills.

Preferred Qualifications

• Bachelor's degree in Civil Engineering or B.Tech
• Prior experience in construction tech, interior design firms, real estate SaaS, or B2B SaaS platforms
• Experience managing regional or multi-city client portfolios