Role: Customer Success Manager (RCM)
Budget-Upto 18LPA
Candidates should be from US healthcare (RCM) background.
Key Responsibilities
- Strong expertise in end-to-end US Healthcare Revenue Cycle Management (RCM)
- Maintain accurate customer records and ensure all interactions are logged in CRM (Salesforce, Gainsight)
- Manage renewals, contract timelines, and client communications
- Drive customer satisfaction, value realization, and proactive engagement
- Act as escalation point for contracts, billing, and accounts receivable issues
- Monitor customer health, identify risks, and implement mitigation plans
- Identify growth opportunities and support upsell within existing accounts
- Conduct QBRs, monthly check-ins, and performance reviews
- Improve adoption, workflows, and operational efficiency
- Ensure high client advocacy (NPS, KLAS, references)
- Own end-to-end account accountability including issue resolution and communication
- Handle client escalations effectively in a 24x7 environment
