Customer Success Manager

Customer Success Manager – Job Description

Work Timing

· This role requires the candidate to work USA East Coast hours.

About omniXM

omniXM is a SaaS-based market leader providing customer engagement solutions for the hospitality industry.

We are expanding in the health and fitness sectors and are looking for a new teammate to help us grow it.

Our solutions are deployed globally across 50+ Fortune 500 companies, and we're just getting started!

If you enjoy daily challenges, consider yourself a self-starter, and thrive in a fast-growing, low-ego start-up environment, this role could be perfect for you.

Who We're Looking For

A Customer Success Manager who:

· Thrives in a fast-paced, highly challenging, and rewarding environment

· Is passionate about helping customers improve their experience

· Excels in client-facing roles

· Enjoys coaching customers toward success

· Has strong business ethics and a service-oriented mindset

· Embodies startup culture with an all hands-on deck attitude

Your Typical Day Will Include

· On-boarding new customers

· Driving customer satisfaction through product adoption and usage

· Demonstrating the value of omniXM through exceptional customer support

· Building and strengthening customer relationships

· Identifying upsell opportunities

· Managing and responding to calls and emails

· Following up on customer communications

· Resolving and documenting customer issues across billing, product support, and account satisfaction

· Handling technical and non-technical inquiries with urgency

· Managing and supporting a set of named accounts

What You Need

· 2+ years of sales or business management experience

· BA/BS degree or equivalent practical experience

· Experience handling a high volume of customer requests/emails

· Strong communication and presentation skills (phone, video, email)

· Resourcefulness and a bias for action

· Excellent verbal and written communication

· Strong organizational and multitasking skills under deadlines

· Understanding of SaaS business models and Customer Success frameworks

· Enthusiasm for technology and quick learning ability

· Ability to ask strategic questions in senior corporate environments

· Patience, positivity, and calmness during crises

What We Offer

· Competitive salary plus bonuses

· Family-first culture with strong life-work balance

· Freedom and flexibility to influence and guide the company's direction

· Learn more at: https://www.omnixm.com