Customer Success Manager

Role Overview

As aSuccess Coach Manager, you will lead and mentor a team of Success Coaches, ensuring student engagement, retention, and success. You will play a key role in improving student experience, collaborating across teams, and driving operational excellence inTelugu and other regional cohorts.

Key Responsibilities

Leadership & Team Management

• Lead and mentor a team of Success Coaches to drive student success.
• Monitor team performance and ensure smooth execution of responsibilities.

Student Engagement & Retention

• Develop and implement strategies to improve student engagement and retention.
• Address escalations and ensure timely resolutions for student concerns.

Parent & Stakeholder Communication

• Build strong relationships with students and parents, ensuring a seamless learning experience.
• Communicate insights and feedback to internal teams for continuous improvement.

Operational Excellence & Collaboration

• Oversee daily operations, including attendance tracking, exams, and campus activities.
• Collaborate with cross-functional teams to enhance processes and student experience.