Customer Success Manager

Netcore Unbxd is on a mission to build the world's largest and smartest search intelligence

product. Backed by cutting-edge AI and deep commerce expertise, we are transforming how

people discover products online. Our team comprises highly driven individuals and skilled

engineers focused on solving real-world search challenges using algorithmic problem-solving,

machine learning, and robust infrastructure engineering.

We've helped hundreds of global e-commerce brands drive higher conversions, better

product discovery, and personalized user journeys—setting us apart from other players in

the space. Netcore Unbxd is recognized for delivering enterprise-grade performance with

lightning-fast search results and measurable ROI.

We're looking for a Customer Success Manager to be the strategic partner for our

merchants—driving adoption, engagement, and growth through Unbxd's product suite. You'll

serve as the primary point of contact, own key relationships, align business goals, and help

customers maximize value.

What you'll do:

• Manage key accounts to develop long term business relationships and drive UNBXD
• revenue growth.
• Achieve customer satisfaction and Implement client management strategy to encourage
• retention and growth with our merchant partners.
• Identify opportunities for upsell and cross-sell by recommending programs to drive
• revenue growth and deliver a measurable return on investment.
• Conduct customer training, promote best practices and optimization strategies with our
• merchant partners.
• Implement monthly and quarterly business reviews with internal and external clients to
• build industry expertise and drive innovative strategies.
• Collaborate cross-functionally across our Technical Support, Professional Services, and
• Sales teams to improve UNBXD offerings for our merchants.

What you'll bring:

• Bachelor's Degree or related discipline, or equivalent experience.
• 5-7 years of Client Relationship Management experience.
• Proven experience working in a customer-focused role such as Customer Support,
• Customer Success, or Technical Account Management.
• Excellent client management skills with the ability to manage enterprise level B2B
• accounts.
• Expertise in cross-functional projects with high attention to detail.
• Strong knowledge in e-commerce, B2B marketing, and SaaS.

Bonus Points :

• Enterprise Software Customer Success Management Experience
• eCommerce Conversion Optimization
• Expertise in search relevancy and merchandising
• Google Analytics
• Experience with Renewals and Churn Management

We are proud to be an Equal Opportunity Employer. All qualified applicants will receive

consideration for employment without regard to race, color, religion, gender identity, sex, sexual

orientation, national origin, disability status, protected veteran status, and any other characteristic

protected by law or company policy. All qualified individuals are required to perform the essential

functions of the job with or without reasonable accommodation.

All candidates must have valid work authorization for the country of employment