Customer Success Manager (MY)

Responsibilities:

We are seeking an experienced Customer Success Manager as you will play a key role in helping customers understand how AI Rudder's AI-powered solutions can solve their business challenges and deliver measurable value. Acting as a product evangelist, you will lead solution demonstrations, conduct proof of concepts (PoCs) and proof of value (PoVs), and work closely with sales, technical specialists, and partners to design solutions that maximize customer return on investment (ROI).

Key Responsibilities:

- Act as a product evangelist, educating customers on the business value of AI Rudder solutions through compelling and detailed solution demonstrations.

- Translate customer business needs into tailored solutions that maximize the value and ROI of our products.

- Identify the right opportunities to engage specialists and subject matter experts throughout the sales cycle while providing technical leadership during the deal process.

- Conduct Proof of Concept (PoC) and Proof of Value (PoV) engagements to demonstrate how our solutions address customers business requirements.

- Manage multiple sales opportunities simultaneously, prioritizing tasks through effective communication and collaboration with internal teams and partners.

- Stay up to date with the latest AI Rudder technologies and represent the company by presenting at webinars, conferences, and other marketing or industry events.

Qualifications:

- 10+ years of experience in one or more of the following areas: after-sales support, project delivery, or Software-as-a-Service (SaaS) solutions.

- A strong software background is required. Experience in key account management or customer service is an advantage.

- Strong project management, account management, problem-solving, analytical, communication, and cross-functional collaboration skills, with a customer-focused mindset.

- Experience in business analytics, with working knowledge of SQL or other database query languages.

- Excellent solution scoping skills, with the ability to leverage existing solutions while influencing the development of new product capabilities.

- Excellent verbal and written communication skills in English are required. Proficiency in Mandarin is mandatory to support business and customer communication.