Customer Success Manager

MetAntz connects the top 1% talent with global opportunities. This is opportunity with one of our startup customer creating enterprise B2B product with agentic software for the digital shelf, used by global brands.

Location

India (Pune or remote)

About Our Customer

We build agentic software for the digital shelf. Our customers are large global consumer brands. Our platform decides what their products should say on major online retail sites, writes it, and then measures whether it worked, including how products show up when shoppers ask AI assistants what to buy. We are a small, profitable team growing quickly across the US and UK. Every person here owns something real.

The role

You will be the day-to-day owner of the customer relationship for a set of enterprise brand accounts in the US and UK. Your job is to make sure each customer gets measurable value from our platform, and to know about problems before they do. You work closely with our engineers and product team. What you hear from customers shapes what we build, and you are the person who explains to a brand team what the product did, why, and what happens next.

What You Will Do

• Own the onboarding, adoption and ongoing health of your assigned customer accounts
• Run weekly working sessions with customer teams across US and UK time zones
• Track account health through usage and performance data, and act early on risks
• Turn customer results into clear, honest summaries and prepare quarterly business reviews with senior stakeholders
• Convert customer feedback and problems into well-framed requests for the product and engineering teams, and say plainly when a request is the wrong one
• Spot expansion opportunities and support renewals together with the leadership team
• Present findings to customers, including results they did not hope for
  
  

What We Are Looking For

• 1 to 2 years of experience in customer success, account management, client servicing, analytics or a similar customer-facing role, with a technology or SaaS product
• Excellent written and spoken English, with the ability to explain data and tradeoffs simply to non-technical brand and marketing teams
• Comfort with data - you can read dashboards, work in spreadsheets, and ask good questions about a number that looks wrong
• Ownership - you follow through without being chased and notice problems nobody assigned to you
• Composure with senior stakeholders and willingness to work overlapping hours with the US and UK
• Judgment about what you know and what you do not. You say I don`t know yet when that is honest, then find out
• Plus points - exposure to e-commerce, retail or consumer brands; familiarity with AI tools; basic SQL
• Candidates with management degrees
  
  

What We Are Not Looking For

• People who want a purely reactive support role
• People who avoid hard conversations or bad news
• Long lists of tools and certifications. We care about what you handled and how it turned out
  
  

Why this role

• Ownership from your first month - real accounts, not a shadowing role
• Direct exposure to some of the largest consumer brands in the world, early in your career
• Work at the edge of AI and commerce, on problems that do not have a playbook yet
• A small team where your judgment shapes how we serve customers
• Competitive compensation and opportunity to work with global leaders