Customer Success Manager

Company Description

Lemnisk's composable Customer Data Platform (CDP) provides the data and AI platform for real-time marketing activation, while keeping your data where you want it to be - on-premise, on your cloud, or within your geo.

The key capabilities include:

• Unified Customer Data Foundation: Enterprise CDP with flexible deployment (SaaS, on-premise, or your cloud) delivering secure, real-time customer data access with full control over data residency.
• Intelligent Identity Resolution: Intelligently unify customer data across business lines to build a complete view of each customer, while still running targeted marketing campaigns at the individual product level
• Hyper-Personalized Experiences: Deliver 1:1 hyper-personalized journeys & experiences in real-time for every customer across multiple marketing channels.
• AI Suite: With Lemnisk's intelligent AI engine, predict what each customer is likely to do next, understand them across all products, learn from their phone conversations, and help AI agents securely access the right data, all to engage every customer on the right channel at the right time.
• Comprehensive Data Activation: Seamlessly activate customer data across marketing and business systems with low-code/no-code APIs. Send insights to any downstream system in real time, empowering teams to accelerate campaigns and drive more relevant, data-driven experiences.

Lemnisk is headquartered in Bangalore with offices in Singapore, Dubai, and Boston. The company is ISO 27001, ISO 27018, and SOC2 certified, with enterprise governance features. Lemnisk is backed by investors including Bajaj Financial Securities, Bharti Airtel, Artha Venture Fund, growX Ventures, and LogX Ventures.

Key Responsibilities:

• Overall responsibility of monthly/quarterly/annual revenue from set of Strategic Clients 
• Define and Execute strategy for retention and cross sell for every account
• Understand client known and unknown needs and partner with Delivery and product team to address client needs
• As a trusted advisor drive adoption of existing use cases and evangelize new use cases among Clients
• Engage with CMO, Head Digital marketing, Head Digital, Head Analytics, Head –Innovation and other C level executives.
• Provide Client and market level insights for product innovation
• Lead presales for the region & given set of accounts
• Work closely with Clients towards Customer Advocacy for evangelizing Case Study & PRs

Qualifications

• 2-7 years of experience, with strong demonstrated prior experience of helping clients achieve success using enterprise solutions preferably digital marketing platforms.
• Proven track record of upselling/cross selling
• Experience in working with and influencing customers at multiple levels up to CXOs.
• Must have excellent communication skills.
• Willingness to travel, if required on short notice.
• BFSI experience is a plus