- Eshopboxis looking forward to hire a prolific and talentedCustomer Success Manager L-2
- We will not be successful unless our customers are receiving massive value from our service
- As such, we need senior managers to drive success for our customers and ensure they reach their desired outcomes from the usage of far eye
- This role includes responsibilities (eg, adoption, advocacy, retention, etc) and outcomes (eg, renewals, scaling, etc)
Wondering what your Responsibilities would be
- On board new customers/clients on the platform.
- Define and optimize customer journeys.
- Gather and provide feedback from/to other departments, including Sales, Services, Support, Product, and others, to improve the customer experience.
- Create company-wide customer feedback loop Help foster company-wide culture of Customer Success.
- Showcases newly released features and maximize the usage of relevant features.
- Do an in-depth analysis of your customers and suggest improvements to their ecommerce operation.
- Identify up sell opportunities and ensure renewals.
- Schedule and complete monthly business reviews with the customers.
- Manage customer escalations with speed and urgency, mobilizing resources across the company as appropriate.
What Makes you Eligible
- 3-5 years experience in Customer Success functions in B2B Ecommerce or SAAS companies (Preferable).
- Vast experience interacting and planning with C-level executives.
- An ability to understand business problems, thinks of solutions, and also effectively communicates the same.
- Experience of calculating Net Churn and Logo Churn.
- Analytical and Process Oriented mind set.
- Combined Background of client / brand onboarding and Customer Success experience.
- Exposure to Internet/Ecommerce sector.
- Excellent verbal and written communication skills.
