Customer Success Manager

Customer Success Manager

Location: Noida / Indore, India

Experience: 6-10 Years

About Kyvos

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Kyvos is a leading Semantic Layer platform that enables enterprises to build trusted, governed, and AI-ready analytics at scale. Our platform powers Fortune 500 organizations by delivering consistent business metrics across BI and AI ecosystems

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About Rol

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: We're looking for a Customer Success Manager to own and grow strategic enterprise customer relationships. You will help customers maximize the value of the Kyvos platform while driving renewals, expansion opportunities, and long-term customer succes

s.This role is ideal for someone who enjoys partnering with enterprise customers, solving business challenges proactively, and contributing directly to revenue growt

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Key Responsibiliti

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• s: Manage a portfolio of enterprise customers throughout the post-sales lifecyc
• le.Build trusted relationships with business and technology stakeholde
• rs.Drive customer onboarding of use cases, adoption, and measurable business outcom
• es.Conduct Executive Business Reviews (EBRs) and strategic account planni
• ng.Own customer renewals and identify upsell and cross-sell opportuniti
• es.Monitor customer health, mitigate risks, and improve retenti
• on.Collaborate with Sales, Product, Engineering, and Professional Services tea
• ms.Champion customer feedback and advocate for customer success internal

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What We're Looking

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• or: 6–10 years of experience in Customer Success, Account Management, Consulting, or Enterprise S
• aaS.Experience managing enterprise customers and commercial discussions around renewals and gro
• wth.Strong understanding of Data Analytics, AI, Cloud Data Platforms, or BI technolog
• ies.Excellent stakeholder management and executive communication ski
• lls.Analytical mindset with the ability to translate customer goals into business outco
• mes.Experience with Salesforce or similar CRM platforms is prefer

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Preferred Experi

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• nce: Exposure to Snowflake, Databricks, OpenAI, Anthropic, or modern AI/BI/data platf
• orms.Knowledge of Semantic Layer, Data Governance, or Enterprise AI solutions is an advan