Customer Success Manager

Job description

Customer Success Manager

Company: Kreedo

Location: Jayanagar 8th Block, Bangalore

Experience: 2+ Years

CTC: 6 LPA + incentive

Joining: Immediate to 15 Days Preferred

Employment: Full-Time, Permanent

Language: Kannada & English

Interested Candidate can share their cv too - 9036554241

About the Role

Kreedo is looking for a Customer Success Associate to manage and grow relationships with our preschool partners. The role involves ensuring customer satisfaction and retention, resolving customer concerns, supporting academic coordination, and contributing to revenue growth through renewals, upselling, and cross-selling.

Key Responsibilities

• Manage relationships with assigned preschool partners and ensure a positive customer experience.
• Understand customer requirements and resolve queries and concerns effectively.
• Coordinate with internal Academic, Training, Sales, and Operations teams to resolve customer issues.
• Drive customer retention and renewals by maintaining strong relationships.
• Identify and support upselling and cross-selling opportunities.
• Follow up on outstanding payments and support timely revenue collection.
• Collect customer feedback and ensure timely resolution of concerns.
• Track account health, customer satisfaction, and engagement.
• Visit partner schools/customer locations when required for relationship management and issue resolution.
• Achieve assigned customer retention, revenue, and business targets.

Mandatory Requirements

• Candidates must have experience in the Education or EdTech industry only.
• Must be proficient in Kannada and at least one other South Indian language.
• Strong communication, relationship management, and problem-solving skills.
• Experience in customer retention, renewals, upselling, and payment follow-ups is preferred.