Customer Success Manager

Company Description

Krealogy Consultancy Pvt Ltd, located in Chennai, specializes in marketing strategy, branding, and digital solutions to help businesses achieve profitability and growth. We understand products, identify their value, find the right market, and promote effectively to drive results. Our expertise in creating scalable and sustainable markets sets us apart as the go-to marketing experts for businesses looking to maximize their potential.

About the Role

We're looking for a Customer Success Manager who can wear multiple hats strategist, marketer, designer's eye, and client partner.

You'll be the bridge between our clients and the creative engine ensuring every campaign, content piece, and ad truly delivers success. From shaping marketing strategies to refining designs and optimizing campaigns, you'll take full ownership of client satisfaction and performance outcomes.

If you're someone who enjoys both creativity and accountability, and can turn client goals into measurable growth stories, this role is for you.

Key Responsibilities

• Serve as the primary point of contact for clients, ensuring consistent communication and satisfaction.
• Understand client objectives deeply and translate them into actionable digital marketing plans.
• Oversee execution across LinkedIn, Meta, Instagram, Facebook, and YouTube marketing.
• Contribute to B2B lead generation strategies and campaign optimization.
• Collaborate with content and design teams to ensure every asset looks and performs like a winner.
• Create, edit, and review content to align with client expectations and brand identity.
• Monitor performance metrics and proactively suggest improvements.

Preferred Background

• 23 years of experience in digital marketing or client servicing roles.
• A strong sense of design, content, and creative direction.
• Proficiency in social media marketing, content planning, and campaign analytics.
• Experience with B2B lead generation, paid ads, and cross-platform marketing.
• Excellent communication and client relationship management skills.
• A proactive, ownership-driven approach with an obsession for client delight.
• Based in Chennai (remote-friendly, but Chennai-based candidates preferred).
• Salary range is Rs.3-4LPA , so candidates with expectations in that range only need to apply

Why Join Us

You'll work directly with growing brands and creative teams, helping clients see real results while shaping strategies that make a difference. If you love combining creativity, strategy, and client happiness this is your stage.