Customer Success Manager

About us:

At Intervue, we want to change how the world interviews forever.

Intervue is an on-demand interview platform that streamlines hiring for open positions by outsourcing live interviews with real professionals. It saves bandwidth, reduces time-to-hire, and enhances the candidate experience, making it the trusted partner for companies seeking top talent.

• Location: Onsite, Bangalore
• Candidates with prior experience in the ATS/HRMS industry are highly preferred.

We are looking for a Customer Success Manager who is passionate about building long-term customer relationships and delivering exceptional customer experiences.

As the primary point of contact for assigned accounts, you will own the complete post-sales customer journey- from onboarding and implementation to product adoption, account management, and customer retention. You will work closely with customers to understand their business needs, ensure they derive maximum value from our platform, and collaborate with internal teams to deliver an outstanding customer experience.

This role requires a proactive, customer-first mindset, excellent stakeholder management skills, and the ability to thrive in a fast-paced SaaS environment.

Responsibilities:

• Own the end-to-end customer lifecycle for assigned accounts.
• Lead customer onboarding and ensure a smooth implementation experience.
• Configure product settings and support platform integrations based on customer requirements.
• Conduct onboarding sessions, product demonstrations, and training for customer stakeholders.
• Drive product adoption by helping customers leverage platform features and best practices.
• Build and maintain strong relationships with customers, acting as their trusted advisor.
• Understand customer business objectives and recommend solutions that maximize product value.
• Monitor customer health, usage trends, and engagement to proactively address risks and identify opportunities.
• Collaborate with Sales, Product, Engineering, and Operations teams to resolve customer issues and improve the overall customer experience.
• Gather customer feedback and share actionable insights with internal teams to influence product improvements.
• Coordinate with customers regarding invoicing, payment follow-ups, and account-related documentation to ensure timely collections.
• Maintain accurate customer records, meeting notes, and account updates within internal systems.
• Identify opportunities for account growth, renewals, and expansion while ensuring high customer satisfaction.

What We're Looking For:

• 5+ years of experience in Customer Success, Account Management, Client Success, Customer Onboarding, or a similar customer-facing role.
• Bachelor's degree in Business, Management, Engineering, or a related field.
• Experience working in a B2B SaaS environment is preferred.
• Excellent verbal and written communication skills.
• Strong relationship-building and stakeholder management abilities.
• Experience conducting customer onboarding sessions, product training, or implementation activities.
• Ability to understand customer requirements and translate them into effective product solutions.
• Strong analytical, problem-solving, and organizational skills.
• Comfortable managing multiple customer accounts simultaneously.
• Ability to collaborate effectively with cross-functional teams.
• Experience handling invoicing, payment coordination, account management, or customer renewals is an added advantage.
• Self-driven, detail-oriented, and comfortable working in a dynamic startup environment.