Customer Success Manager Intern

The Customer Success Manager (CSM) will be responsible for managing client accounts, ensuring seamless delivery of training solutions, and fostering long-term relationships. The ideal candidate will have experience in account management, strong coordination skills to align trainers with client needs, and a proactive approach to identifying growth opportunities. The CSM will also oversee the financial performance of accounts and handle day-to-day client interactions to ensure exceptional service delivery.

***In-office presence required after 4-5 months.

Only apply if you are from Varanasi or can relocate.***

Internship Duration - 6 months

Stipend - Upto 5000 per month

Responsibilities

• Account Management: Serve as the primary point of contact for assigned client accounts, ensuring high levels of satisfaction and timely resolution of issues. Manage day-to-day client interactions, including scheduling, updates, and feedback collection.

• Trainer Coordination: Collaborate internally with trainers to align their expertise and availability with client requirements, ensuring smooth execution of training programs.

• Business Development: Identify and pursue opportunities to expand Svadhyay's client base by pitching our services to new prospects and upselling to existing clients.

• Financial Oversight: Monitor and manage the profit and loss (P&L) of assigned accounts, ensuring financial targets are met while maintaining high-quality service delivery.

• Client Success: Proactively engage with clients to understand their evolving needs, recommend tailored solutions, and drive adoption of Svadhyay's training programs.

• Reporting & Analysis: Track key account metrics, prepare performance reports, and provide insights to improve client outcomes and internal processes.

• Cross-Functional Collaboration: Work closely with sales, marketing, and operations teams to ensure alignment and deliver a cohesive client experience.

Qualifications & Skills

• Experience: Minimum of 3 months of work experience in account management, customer success, or a related role, preferably in the training, education, or service industry.

• Communication: Exceptional verbal and written communication skills to engage with clients, trainers, and internal stakeholders effectively.

• Relationship Building: Proven ability to build and maintain strong client relationships, with a customer-centric mindset.

• Business Acumen: Strong understanding of profit and loss management and ability to balance financial goals with client satisfaction.

• Sales & Pitching: Experience or aptitude for identifying business opportunities and pitching services to prospective clients.

• Organization: Excellent time management and organizational skills to handle multiple accounts and priorities in a fast-paced environment.

• Problem-Solving: Ability to anticipate challenges, resolve issues proactively, and adapt to changing client needs.

• Tech Proficiency: Familiarity with CRM tools (e.g., Salesforce, HubSpot) and MS Office/Google Suite. Experience with training management platforms is a plus.

Qualifications

• Bachelor's degree in Business, Finance, HR, or a related field preferred.
• Professional negotiation etiquetes is a plus

Preferred Attributes

• Passion for the training and development industry.

• Self-motivated with a proactive approach to identifying opportunities and solving problems.

• Team player with a collaborative mindset and ability to work in a dynamic environment.

Drop your resume and cover letter - @[Confidential Information]