Experience: 47 Years (HR Tech / HRMS Experience Mandatory)
About the Role
Seeking a Customer Success Manager with strong HRMS / HR Tech experience to own customer relationships, drive adoption, and ensure value delivery across our HR platform.
Key Responsibilities
- Manage end-to-end relationships for enterprise HRMS customers.
- Drive product adoption, usage, renewals, and customer satisfaction.
- Act as the primary escalation point for functional HRMS queries.
- Conduct trainings, release updates, and ROI/value discussions.
- Ensure SLA compliance and maintain CSAT/NPS.
- Coordinate with Product, Engineering, and Sales for delivery and issue resolution.
- Identify upsell/expansion opportunities within accounts.
Ideal Candidate
- 47 years in Customer Success / Account Management within HR Tech / HRMS (Mandatory).
- Strong understanding of HR processes and HRMS modules.
- Excellent communication, stakeholder management, and problem-solving skills.
- Project management and documentation proficiency; strong MS Excel/PowerPoint skills.
- Bachelor's degree required; MBA preferred.
