Customer Success Manager
- Posted 2 months ago
- Be among the first 30 applicants
Job Description
HackerEarth is an AI-powered developer assessment software that helps companies to accurately measure a developer's skills through online coding tests. It takes a skill-based approach to assessment, allowing companies to automatically generate standardized tests based on various skills and then accurately measure the developer's performance on those skills.
We proudly serve 500+ customers across the globe with many of the fortune 1000 names in the list like Walmart, Amazon, Barclays, GE, Siemens etc. We have assessed more than 1M candidates, support 37 different programming languages, provide 8 different types of assessment techniques and enable assessments across 100+ different skills.
HackerEarth also has a community version of the product that is used by developers all across the globe, to assess their coding skills, become better at it and measure their true potential. They do it by solving coding challenges across different topics/skills and by participating in online competitions/hackathons. We have a thriving community of 6M+ developers.
We're hiring a Customer Success Manager who lives for action — someone who loves talking to clients, thrives on program management, and can juggle multiple campaigns and hackathons with ease. If you enjoy bringing structure to chaos and collaborating across teams to deliver impact, this one's for you.
What you'll do:
We proudly serve 500+ customers across the globe with many of the fortune 1000 names in the list like Walmart, Amazon, Barclays, GE, Siemens etc. We have assessed more than 1M candidates, support 37 different programming languages, provide 8 different types of assessment techniques and enable assessments across 100+ different skills.
HackerEarth also has a community version of the product that is used by developers all across the globe, to assess their coding skills, become better at it and measure their true potential. They do it by solving coding challenges across different topics/skills and by participating in online competitions/hackathons. We have a thriving community of 6M+ developers.
We're hiring a Customer Success Manager who lives for action — someone who loves talking to clients, thrives on program management, and can juggle multiple campaigns and hackathons with ease. If you enjoy bringing structure to chaos and collaborating across teams to deliver impact, this one's for you.
What you'll do:
- Manage and execute campaigns end-to-end — from planning to delivery.
- Coordinate with internal stakeholders to ensure smooth operations.
- Own timelines, track campaign performance, and ensure quality execution.
- Identify process gaps and build scalable solutions.
- Bring creative, strategic inputs to make programs more effective.
- 2–4 years of experience in campaign or program management.
- Prior experience working in or with a marketing/advertising agency is a must.
- Strong project management skills with the ability to juggle multiple programs.
- Excellent communication and stakeholder management skills — outgoing and proactive.
- A structured thinker with a bias for action.
- Experience working with tech or SaaS companies.
- Familiarity with marketing automation or campaign tools.
More Info
Key Skills
About Company
Skills:
Marketing Automation, WhatsApp marketing, WhatsApp Business APIs, customer lifecycle retention, CRM platforms
Skills:
Apis, Genesys, Customer Success, QA Testing, Bot Development, Automation Workflows, Low-code No-code Platforms, AI NLP Solutions, Project Management, System Integrations, Technical Account Management, Telephony Contact Center Platforms, Implementation
Skills:
Excel, Familiarity with ticketing systems, Pooled support models, Relationship management, Catalog Optimization, Account Health, Program Adoption, Growth Strategy
Skills:
SEO, Website Optimization, Project Management, Digital Strategy, Sem, Technical SEO, Local SEO, Digital Marketing, Search
Skills:
CRM Tools, Data Analysis, pricing discussions, project management, upsell, renewals, strategic problem-solving, analytical data-driven approach, Negotiation, contract renewals, commercial acumen, cross-sell, Retention