About GoKwik
GoKwik is a growth operating system for D2C and eCommerce brands, enabling checkout optimisation, RTO reduction, payments, retention, and post-purchase engagement. Today, GoKwik powers 15,000+ merchants globally, processes $2 billion in GMV, and continues to strengthen its AI-powered infrastructure across India, the UK, Europe, and the US.
Why This Role Matters
Checkout is the most critical stage in the customer journey, directly impacting conversion and revenue. This role ensures merchants maximise the value of GoKwik's checkout and payment solutions by improving funnel performance, reducing friction, and driving continuous optimisation. Every insight, experiment, and recommendation directly contributes to merchant growth.
What You'll Own
Merchant Ownership & Growth
- Own checkout performance for an assigned portfolio of merchants
- Drive adoption of checkout and payment solutions
- Build strong stakeholder relationships across merchant organisations
- Ensure long-term merchant success, value realisation, and retention
Conversion & Funnel Optimisation
- Analyse checkout funnels, drop-offs, and conversion metrics
- Identify friction points impacting customer journeys
- Recommend and implement strategies to improve conversion and payment success rates
- Enhance overall checkout experience and user journey
Experimentation & Optimisation
- Design, execute, and analyse A/B tests
- Optimise checkout UI/UX and payment workflows
- Continuously iterate based on performance insights and business outcomes
Data & Insights
- Track GMV, conversion rates, payment success rates, and checkout KPIs
- Use tools such as Excel, Metabase, and dashboards to analyse performance
- Convert insights into actionable growth recommendations
Cross-Functional Collaboration
- Partner closely with Product, Engineering, and Customer Engineering teams
- Share merchant insights to influence product enhancements
- Ensure successful execution of integrations, features, and growth initiatives
Performance Tracking & Strategic Influence
- Monitor checkout benchmarks and key success metrics
- Drive continuous improvements in conversion, revenue, and merchant outcomes
- Present data-backed recommendations to stakeholders
- Act as a trusted advisor on checkout optimisation and growth strategies
Who You Are
- 4-7 years of experience in Customer Success, Growth, Business Analytics, Consulting, or eCommerce-focused roles
- Strong understanding of conversion funnels, customer journeys, and growth metrics
- Experience working with data and analytics tools such as Excel, Metabase, SQL, or similar platforms
- Strong analytical and problem-solving skills with a data-driven mindset
- Ability to manage stakeholder relationships and influence decision-making
- Comfortable working cross-functionally in fast-paced environments
- Excellent communication and presentation skills
- High ownership mindset with a focus on measurable business outcomes
Why GoKwik
At GoKwik, you'll work directly with some of the fastest-growing D2C brands and influence how millions of shoppers experience checkout. You'll have the opportunity to combine analytics, experimentation, customer success, and product thinking to drive tangible business impact while shaping the future of commerce growth.
Required Skills
Problem-solving analytics Shopify ecom customer lifecycle customer Success d2c negotiation handling
