Customer Success Manager

Giggso is an AI Transformation Engineering company and an award-winning Michigan-based AI startup, recognized as one of the Top 50 Michigan Startups of 2023 & 2024. Founded in 2017, we deliver a unified platform for AI agent orchestration, governance, and observability, simplifying complex enterprise workflows.

Our solutions extend to model risk management, security, and blockchain enablement, ensuring trustworthy AI across diverse industries. By automating operations and providing real-time monitoring, Giggso drives cost savings and boosts organizational intelligence.

We champion responsible AI to help businesses optimize decision-making and enhance customer experiences at scale.

Responsibilities:

Pipeline Builder: Identify, qualify, and nurture prospective clients to maintain a robust sales funnel.

Product Evangelist: Showcase the AI SaaS platform's capabilities, differentiators, and real-world applications.

Relationship Manager: Cultivate long-term client partnerships, serving as the primary point of contact.

Solutions Consultant: Understand client challenges and align them with AI-driven solutions through tailored demos and proposals.

Deal Closer: Negotiate contracts and finalize deals to meet or exceed revenue targets.

Pipeline & CRM Management: Track all opportunities in the CRM, maintain accurate forecasting, and report on sales performance to leadership, most importantly, maintain metrics.

Qualifications:

Relevant Experience: Proven record in B2B SaaS sales, ideally with AI or data solutions.

Technical Aptitude: Comfortable explaining AI product features and data processes.

Consultative Mindset: Adept at identifying client needs and mapping them to solutions.

Sales Process Familiarity: Skilled in CRM usage and pipeline forecasting.

Strong Communication: Clear, concise speaking and writing for varied audiences.