Customer Success Manager

Job Description | Manager Customer Success

About Flexmoney:

Flexmoney's mission is to Re-imagine Consumer Finance for the mobile-first digital

consumer. Our omni-channel digital affordability platform enables merchants, brands and

other partners to seamlessly embed contextual affordability options across all customer

touchpoints and sales channels to drive the highest conversion and increase customer

satisfaction and loyalty. We work with trusted lending partners (Banks, NBFCs, FinTechs)

to develop and offer RBI-compliant, digital credit products embedded in consumer

journeys.

Flexmoney was instrumental in creating and establishing the Cardless EMI payment

category enabling lenders to offer a fully-digital transacting EMI instrument to their users

without the need for a credit card. Our market-leading Online Digital EMI platform powers

affordability for over 68,000 online merchants (including direct integration with

marquee merchants Flipkart, Amazon and MakeMyTrip) across categories such as

travel, insurance, home, fashion, sports, electronics, mobiles, health and wellness

amongst others. We offer the largest supply of pre-approved digital EMI credit lines

(64M+) helping drive best-in-class digital affordability coverage and conversion for our

merchants and brand customers.

To power the next phase of Flexmoney's growth we have expanded our platform capabilities dramatically. In addition to our market-leading Online Digital EMI platform, InstaCredTM 360, Flexmoney's NEW omni-channel Affordability Suite now enables sales associate-assisted affordability journeys across all channels - in-store, via tele-callers and also for face-to-face agent sales. The InstaCredTM 360 Affordability Suite will enable Flexmoney to deliver omni-channel affordability solutions to merchants for finance-led segments such as Edtech, Travel, Home, Insurance, Mobiles, Home, Health & Wellness etc

Job Role:

We are seeking a dedicated and proactive Customer Success Manager to play a vital role in our

company's growth and success. This role is responsible for nurturing relationships with our large

merchant partners and offline point-of-sale (POS) aggregator partners to drive product adoption,

revenue growth, and provide crucial feedback to our internal teams.

Location: Mumbai

Key Responsibilities:

1. Client Relationship Management: Build and maintain strong, long-term relationships with our

large merchant and offline POS aggregator partners, serving as the primary point of contact.

2. Product Adoption: Ensure that our partners fully adopt and leverage our products and services,

helping them understand the value and benefits.

3. Revenue Generation: Work collaboratively with partners to identify opportunities for increased

revenue and growth and facilitate the realization of those opportunities.

4. On-Ground Insights: Act as the eyes and ears of the company on the ground, gathering critical

insights into partner needs, concerns, and market conditions.

5. Issue Resolution: Collaborate with internal product and business teams to address on-ground

adoption challenges, providing solutions, guidance, and support to partners.

6. Feedback Loop: Share partner feedback and market insights with the product development and

business teams to influence product improvements and business strategies.

7. Product Training: Provide training and education to partners on our products, services, and best

practices.

Knowledge/Skill/Behaviour:

Bachelor's degree in a relevant field; an MBA or equivalent qualification is a plus.

8+ years of experience

Proven experience in a customer success or account management role, particularly in managing

large merchants and offline POS aggregator partners will be a plus.

Strong understanding of the products and services in credit, payments or consumer financing

industry.

Exceptional communication, negotiation, and relationship-building skills.

Ability to identify opportunities for revenue growth and drive adoption.

Problem-solving skills and the ability to collaborate effectively with cross-functional teams.

Detail-oriented with strong project management and organizational skills.

A proactive and results-driven mindset