Customer Success Manager- Edtech

Company Description

Aimlay is a global leader in educational and writing support services, dedicated to empowering working professionals and experiential learners by recognizing their lifelong experience and contributions. Offering programs ranging from Matriculation to PhD, Aimlay collaborates with renowned universities worldwide to provide accessible and flexible education. With over a decade of experience, the organization specializes in guiding Ph.D. aspirants from admission through completion, supported by strong global partnerships and dedicated counseling teams. Headquartered in Delhi and with centers worldwide, Aimlay is committed to advancing education and driving transformation while promoting inclusivity and lifelong learning.

Role Description

This is a full-time, on-site role for a Customer Success Manager located in Delhi. The Customer Success Manager will focus on ensuring customer satisfaction and retention, building strong relationships, and maintaining seamless communication with clients. Daily responsibilities include addressing client inquiries, resolving concerns, analyzing customer data to inform strategic decisions, and ensuring services align with customer needs and expectations. The role also involves working collaboratively with internal teams to enhance customer engagement and improve processes.

Qualifications

• Strong skills in Customer Satisfaction and Customer Service to address client needs effectively and provide an exceptional service experience
• Proficiency in Analytical Skills to assess customer feedback, identify trends, and develop insights-based strategies
• Experience in Customer Retention and Relationship Building to foster trust, encourage loyalty, and maintain long-term partnerships
• Excellent communication and problem-solving abilities to interact with diverse stakeholders and resolve issues promptly
• Proven ability to work collaboratively in a team environment
• Bachelor's degree in Business Administration, Communication, or a related field
• Experience in the education or edtech industry is an advantage

Interested candidates can share their resume on: [Confidential Information] or call directly on: 9289550058

Regards

Surbhi Jain