About Digio-
Digio was founded in 2016 and currently is the market leader in the Digital onboarding space with its offerings around Digital Identity, eKYC, Digital Documentation/Signing, Recurring Payments based on NACH and UPI, Account Aggregator etc.
Digio is used by more than 1500 businesses in India and performs over 1 Billion transactions annually. Digio's SAAS platform offerings around Digital Public Infrastructure coupled with Deep Tech leveraging AI/ML are widely used across various domains like Banking, Capital Markets, Lending, Fintech, e-Commerce, Crypto, Gaming to name a few. Digio is a well profitable entity in its growth phase looking for driven people to join along the scaling journey.
You can view our website athttps://www.digio.inor find them on Linkedin and Twitter
What You'll Do
- Success Planning: Partner with customers to develop tailored success plans based on their business goals and usage of Digio services.
- Customer Onboarding: Lead comprehensive onboarding experiences covering technical setup, dashboard walkthroughs and product enablement.
- Best Practices Consulting: Guide customers through Digio's product features, integrations, and workflows to deliver maximum value.
- Impact Reviews: Conduct data-driven business reviews showcasing realized value, alignment with customer objectives, and opportunities to improve.
- Customer Advocacy: Capture and document success stories, case studies, and verified outcomes to help amplify customer achievements.
- Stakeholder Alignment: Build executive-level relationships and grow champions across engineering, product and technical support teams.
- Revenue and Growth Influence: Identify and influence expansion opportunities; contribute to Retention goals and upsell pipeline.
- Feedback Loop: Gather and communicate customer insights to influence product development and roadmap planning and conduct end to end implementation.
About You
- 2+ years of experience managing enterprise customers, preferably in SaaS platforms.
- Proven experience in executive stakeholder engagement and SaaS solutioning
- Highly adaptable; strong critical thinker who is comfortable with ambiguity
- Excellent Communicator (written and verbal)
- Understanding of API integrations and technical terms
- Experience with Postman, or similar platforms is preferred.
- Confident communicator and facilitator at all levelsdevelopers to C-suite.
- Able to lead cross-functional initiatives and manage multiple complex projects simultaneously.
- Curious, coachable, and proactiveyou're excited to continuously learn and contribute.
